When will my garbage be picked up?

• Arrow Disposal runs Monday through Friday, unless there is a national holiday or weather delay.
• If there is a holiday or inclement weather, that day’s route will run the following day, including Saturday.
• Holidays observed are: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Find your pickup day by viewing the Schedule Map.

What are some common reasons garbage is not picked up?

• The cart must not be overfilled; carts that have waste spilling out of them will not be picked up.
• Improper orientation of receptacles; cart handles and wheels must face away from street for carts to be properly lifted and emptied.
• Unacceptable material is seen/found in cart.
• Carts or brush are placed too close to mailboxes, cars, fences, utility poles/lines, etc.
• Carts or brush were placed out after 6:00 a.m. on collection day.
• Material is determined (or known) to be contractor generated.

Where can I take items that cannot be disposed of through curbside service?

• Residents inside the city limits can bring their excess (bagged) household trash, oversized items, carpet, furniture, appliances, mattresses, etc. to the Pell City Street Department, located at 417 19th Street South, Pell City, AL 35128.Residents inside the city limits may also bring recycling to the Street Department; cardboard, plastic, mixed paper, and aluminum are accepted.
• Drop-off is allowed Monday through Friday, between the hours of 07:00AM to 03:15PM. The Street Department is closed on city and national holidays.
• Construction debris (including ANY wood that is not furniture), brush or other yard debris, tires, batteries, and paint are not accepted.
• The Street Department has a dumpster exclusively for scrap metal.
• All residents must sign in at the front desk before dropping off recycling or using the dumpsters. The staff may ask questions about the items being deposited, and can help determine where certain items should be placed.
• Please note: the rules listed in this section do not cover all situations, and the staff at the Pell City Street Department retain the right to deny or reject disposal, at their discretion, for any reason.
  
  

What can I do if I have a service question or issue? (Example: missed pickup, cart orders, cart or property damage.)

• Customers may report issues by phone whenever possible by calling the Street Department at (205) 884-8267, Monday through Friday, between the hours of 07:00AM to 03:15PM.
• Service requests or questions may be submitted 24/7 on this page. Enter your name, address, contact information, and the nature of your complaint, and our staff will contact you via phone or email.
• For issues with or payment of your utility bill, please call City Hall at (205) 338-2244 and press Option 2 to speak with Revenue & Water. Utility bills can be paid online at https://pellcity.payub.com/Login.